Our highest priority is the health and peace of mind of our patients. You have likely heard about Coronavirus (officially known as “2019-Novel Coronavirus” or “COVID-19”) in the news. We want to assure you that we are working with the appropriate agencies and providing training to our staff to properly care for all our patients.
For most of the American public, the immediate health risk from COVID-19 is considered low. People who have been in close contact with someone with a confirmed case of COVID-19 and travelers to affected international locations are at increased risk.
Despite the low risk for most of our patients, we want to share with you some important information about the Coronavirus. This is meant for educational purposes only. Your best sources of information are the Centers for Disease Control (CDC) (https://www.cdc.gov/coronavirus/2019-ncov/index.html) and your state health department (https://www.tn.gov/health/cedep/ncov.html.
How you can help
· Stay at home if you are sick, and restrict contact with other people or pets in your home.
· Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
· Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Avoid close contact with people who are sick.
· Clean and disinfect frequently-touched objects and surfaces.
· Face masks are NOT effective in preventing the general public from catching Coronavirus.
Symptoms of COVID-19
· Mild to severe respiratory illness
· Difficulty breathing
If you have symptoms
The CDC recommends the following: “Call ahead to a healthcare professional if you develop fever and symptoms of respiratory illness, such as coughing or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact. Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested.”
Information about COVID-19 is rapidly changing. For the most up-to-date news and travel advisories, visit the Center for Disease Control’s website.
The steps we are taking to protect the health of our patients and staff:
· Separation of well and acutely-ill patients to different sections of the building.
· Continued disinfection of facilities between patients.
· Implementing Telehealth visits (see section below) for patients who can be managed by videoconferencing; these will be during business hours, and scheduled by appointment like other visits, starting 3/20/20.
· Starting 3/20/20 we will start the following New Check-in Procedures to better serve our patients:
We will be asking all parents to make an appointment as before.
If you have a sick child, when you arrive:
1) Please stay in the car, call the office and let them know you are here.
2) Then, one of our nurses will get you and walk you to the back of the office where you will be triaged and placed in a room.
3) Only one caregiver with each patient; no siblings if possible to decrease unnecessary exposure
For Well-checks, we are reserving the front of the medical office for this purpose, and check-in procedures will remain the same as before.
Procedures may need to be modified in the future as the pandemic is an ever-evolving situation.
Front Porch Pediatrics, PLLC
6847 Mountain View Road
Ooltewah, TN 37363
Please call our office to make a telehealth appointment.
Insurance information, email address, and telephone number to contact you will be verified over phone by our receptionist.
Before your visit:
Please obtain weight, height (this is necessary in case e-Rx needs to be sent), heart rate, respiratory rate, temperature, and blood pressure (if you can, if not, then no worries.); and, have a flashlight ready during the meeting.
You will receive a call from the nurse at least a few minutes before your telehealth appointment to record the vitals information you obtained, chief complaint, and to obtain verbal consent that you wish to be seen and evaluated by telehealth.
The physician will then send you an email link just before your telehealth visit. You should check your email for a link to the telehealth visit; click on the link to sign on, and “wait” in the virtual waiting room.
The physician will then sign on with you to start your virtual visit when the physician is ready to see you.
Please be sure to have the patient present when signing on.
Activate both audio and video when prompted.